YOUR SATISFACTION IS OUR PASSION: We take great pride in the workmanship, quality and durability of all the furniture we sell. Each of our leather, fabric, and slipcover pieces is bench made to order by master domestic furniture craftsmen and shipped quickly direct to your door. Our upholstered furniture features the finest components including select kiln dried North American hardwood frames, guaranteed "no-sag" spring systems, plush cushions, and durable coverings. Our wood furniture is custom crafted using solid kiln dried lumber and hardwood veneers. Construction elements include bookmatch veneers, dovetail drawers, long lasting cast hardware and high quality finishes. Therefore, if under normal household usage you experience any manufacturing related defects with your furniture piece(s) at any time simply call us and we’ll arrange to either get your piece(s) repaired in your home, get your piece(s) sent back to the factory for repair, or at our discretion, replace the piece(s). We simply can't stress enough how well made and comfortable our pieces are, but don't just take our word for it, read our comprehensive warranty and returns information below.
CUSTOMER SERVICE & COMPANY INTEGRITY: We're a company that truly cares about our customers, the quality of our products, and our reputation. You can rest assured knowing that we're both a Yahoo! Shopping Top Service Merchant and long standing, "A" rated, Better Business Bureau members. With over 10 years of online and catalog furniture sales experience, we've perfected the art of personalized customer service. Please take a moment to Read Our Customer Testimonials regarding our furniture and customer service. We guarantee you will not find higher quality, more comfortable furniture either online or at your local furniture store. You have our word.
WORKMANSHIP: All of our upholstered seating furniture is custom built to order in the United States. Our skilled domestic craftsmen are proud of their work. All stitching, welting, and construction materials are guaranteed for the life of the original cover under normal household usage.
FRAMES AND SPRINGS: Our heavy-duty, kiln-dried hardwood frames and highly engineered spring systems are guaranteed against cracking, popping, squeaking, and sagging for the life of the original cover under normal household usage.
CUSHION CORES: Our high resiliency, medium firm density cushion cores and plush down feather wrapped seats have a lifetime guarantee. If for any reason your cushion cores should fail under normal conditions, we will replace them at no charge.
FABRIC COVERING MATERIALS: All our upholstery grade fabric covering materials have been thoroughly tested for wear and durability. Most of our durable fabrics are stain resistant and many are actually stain treated at no extra charge. In addition to our standard manufacturer's warranty, we're proud to offer you an Optional 5-Year Fabric Protection Plan on all our fabric upholstered furniture items through Guardsman®... the worldwide leader in quality furniture care products and extended warranty plans.
100% LEATHER COVERING MATERIALS: All our cowhide leathers are aniline dyed, full-grain/top-grain, and upholstery grade. Each is guaranteed against peeling, tackiness, tearing, and splitting. We do not use any man made faux-leathers or leather splits on any of our fully upholstered furniture pieces. In addition to our standard manufacturer's warranty, we're proud to offer you an Optional 5-Year Leather Protection Plan on all our leather upholstered furniture items through Guardsman®... the worldwide leader in quality furniture care products and extended warranty plans.
RECLINER AND SLEEPER SOFA MECHANISMS: Our tempered steel recliner and sleeper sofa mechanisms have a three year limited warranty against manufacturing defects. All units are design engineered for years of "trouble-free" use.
WOOD FURNITURE ITEMS: All non-upholstered items have a warranty against manufacturing defects. All claims for non-upholstered manufacturing defects must be made within 5 days of receipt of goods. In addition to our standard manufacturer's warranty, we're proud to offer you an Optional 5-Year Wood Protection Plan on all our wood furniture items through Guardsman®... the worldwide leader in quality furniture care products and extended warranty plans.
EXCLUSIVE 30 DAY IN-HOME TRIAL: We've taken the "worry" out of online furniture shopping with our "Exclusive 30 Day In-Home Trial.*" Our returns policy is simple... evaluate our merchandise in your own home for 30 days and if after 30 days you're not completely satisfied simply call us Toll Free 1.888.378.8383 for a no questions asked, refund of your entire purchase price (less a nominal 10% re-stocking fee). It's like having the showroom in your home for 30 days. We believe in and stand behind the quality of our products. You simply won't find another custom furniture retailer with this type of quality and comfort guarantee.
* 30 Day In-Home Trial requires a full 30 day merchandise evaluation in your home. 30 days after delivery of your piece(s) and within 15 days following, if for any reason you're dissatisfied with any aspect of our merchandise, simply call us Toll Free at 1.888.378.8383 to arrange for shipment (at our cost) back to North Carolina. Once we receive your piece(s) at the factory in North Carolina and determine that they are in factory original condition, we will gladly refund your product purchase price (less a nominal 10% re-stocking fee). On exchanges (returned merchandise for new merchandise) due to non-manufacturing related issues, customer will be charged a 30% of purchase price re-stocking fee for the original merchandise plus return freight and re-delivery charges. All additional slipcover, "Quick Ship", "Clearance" and/or orders that utilize "Customers Own Materials" are final and can not be returned. Wood furniture and accessory items have a warranty against manufacturing defects. To receive credit on these items, they must be returned in original packaging with all hardware. Customer is responsible for making sure items ordered will fit into the home (please notify us of narrow openings at time of order). If items are too large to fit in the home and refused, customer is still responsible for all delivery related fees and a 30% of purchase price re-stocking fee.
