100% Comfort, Quality & Satisfaction Guarantee!
We take great pride in the workmanship, quality and durability of all our furniture items. Therefore, if under normal household usage you ever experience any manufacturing related defects with your furniture piece(s) at any time simply call us and we’ll arrange to either get your piece(s) repaired in your home, get your piece(s) sent back to the factory for repair, or at our discretion, replace the piece(s). We simply can't stress enough how well made and comfortable our pieces are, but don't just take our word for it, we urge you to take advantage of our exclusive "30 Day In-Home Trial."
We've taken the "worry" out of online furniture shopping with our exclusive "Comfort, Quality and Satisfaction" guarantee. We're 100% confident in the unsurpassed quality and comfort of all our furniture, therefore, our guarantee to you is simple... evaluate our merchandise in your own home for 30 days* and if after 30 days you're not completely satisfied with the comfort (on upholstered items) and quality of the pieces you ordered simply call us Toll Free 1.888.378.8383 for a no questions asked, refund of your entire purchase price including all your shipping costs (less a nominal 10% re-stocking fee). It's like having the showroom in your home for 30 days. You simply won't find another online furniture retailer with this type of quality, comfort and satisfaction guarantee. Checkout Now!
* 30 Day In-Home Trial requires a full 30 day merchandise evaluation in your home. 30 days after delivery of your piece(s) and within 15 days following, if for any reason you're dissatisfied with any aspect of our merchandise, simply call us Toll Free at 1.888.378.8383 to arrange for shipment (at our cost) back to North Carolina. Once we receive your piece(s) at the factory in North Carolina and determine that they are in factory original condition, we will gladly refund your product purchase price and all shipping costs (less a nominal 10% re-stocking fee). On exchanges (returned merchandise for new merchandise) due to non-manufacturing related issues, customer will be charged a 30% of purchase price re-stocking fee for the original merchandise plus return freight and re-delivery charges. All additional slipcovers, "Clearance" items, orders that utilize "Customers Own Materials" or that require specific customization beyond the options presented online sales are final and can not be returned. Wood furniture and accessory items have a warranty against manufacturing defects. To receive credit on these items, they must be returned in original packaging with all hardware. Orders cancelled 7 days after the order confirmation date are subject to a 15% of retail price "cancellation fee." Customer is responsible for making sure items ordered will fit into the home (please notify us of narrow openings at time of order). If items are too large to fit in the home and refused, customer is still responsible for all delivery related fees and a 30% of purchase price re-stocking fee.